This process varies according to your order type and which stage the order is in.

To cancel a Buy Online, Pick Up in Store order, see your order details  and follow the “Cancel Order” link to cancel the order directly online. Please note that orders being picked up at multiple stores are not eligible for online cancellation at this time.

For all other orders, contact us as soon as possible via phone, live chat, or email, and we’ll do everything we can to accommodate your request. However, since we send orders to our warehouses frequently throughout the day to provide customers fast fulfillment and shipping, we’re unable to cancel orders that have already been processed.